NBN & internetComing soon
NBN slow at night? Why it happens
Fast all day, crawling by 8pm? A look at evening congestion, typical evening speeds and when a plan or connection change is the real answer.
Guide in progressHelp hub · from the Glue IT techs
Tech help & guides
Straight-up fixes for the tech that trips up Western Sydney homes and businesses - NBN outages, WiFi drop-outs, dead dial tones and slow machines. Written by the same Penrith team that installs and supports it, so try the steps first and call us if you're still stuck.
Fix it yourself, or know when to call.
Each guide walks through the checks we'd do ourselves - in plain English, no jargon. Start at the top and most problems sort themselves out. New guides are added as we write them.
Business & NBN5 min read
Why your IT provider should carry your internet too
Stuck between the ISP blaming your router and IT blaming the line? When one local team owns both, faults get diagnosed end to end - and it doesn't cost more. Here's the case for one bill.
Read the guideNBN & internet6 min read
NBN not working? How to fix it
No internet at all? Work through the checks a technician does first - router power, the NBN connection box lights, cabling and outages - before you spend an afternoon on hold.
Read the guideWiFi & networking7 min read
WiFi keeps dropping out? Causes & fixes
The connection is fine but the WiFi isn't. We cover the usual culprits - channel congestion, dead-spot placement, ageing routers and interference - and what actually fixes each one.
Read the guidePhones & VoIPComing soon
No dial tone on my phone
Handset dead or calls dropping on a VoIP or hosted phone system? The first things to check on the handset, network and account before you log a fault.
Guide in progressIT supportComing soon
Computer running slow?
Startup crawling and everything lagging? Practical steps to speed up a Windows PC or Mac - and how to tell when it's software, not a hardware replacement.
Guide in progressCan't see your problem? Tell us what's going on and we'll point you the right way - or fix it for you.
Still stuck? We fix this across NSW.
When the guide doesn't crack it, a real Penrith technician will. We set up and repair NBN, WiFi and phones on site across Western Sydney - and remotely for businesses Australia-wide.