Wi-Fi dead spots
Coverage measured room by room, then fixed with proper mesh or a cabled access point.
Internet & Wi-Fi technician · on-site
An internet technician who finds the real fault.
Dropouts, dead spots, slow speeds, a router nobody understands - we come out, test the whole path and fix what's actually broken. And because Glue IT is a provider too, "it's the other lot's problem" isn't an answer we can give.
Book a technicianCall 1300 458 348
On-site across Penrith, Western Sydney & the Blue Mountains - usually same-day or next business day, from $169.60 inc GST.
5.0 on Google20+ years serving Penrith & Western SydneyOwner-operated - you deal with GrahamRead our reviews
What we fix and set up
Home or business, any provider. If it's between the street and your screen, it's our job.
Dropouts & random disconnects
Line, router, cabling and Wi-Fi tested separately until the real culprit is cornered.
Slow internet
We find whether it's the plan, the NBN tech at your address, the router or the Wi-Fi - and fix it.
Router & mesh setup
Configured securely, placed where it measurably works, no default passwords left behind.
New home & office setup
Internet live for day one, Wi-Fi planned to the floor plan, everything connected once, properly.
Extra network points & cabling
Licensed data cabling run and terminated to the TV, office, shed or whole fit-out.
Connecting or switching instead? See NBN setup; if the computer's the patient, that's computer repair.
The visit
How we find an internet or Wi-Fi fault
A speed test beside the router doesn't explain a dead room or a dropout at 3 pm. We narrow the fault down one part at a time, then test the fix where the problem was happening.
1. Pin down the pattern
Which rooms, devices and times are affected tells us whether to start at the connection, router, cable or Wi-Fi coverage.
2. Test each part separately
We compare the incoming service, a wired connection and Wi-Fi where you actually use it. That stops one weak link being blamed for everything.
3. Fix the cause
That may be configuration, router placement, a mesh unit, a cabled access point, data cabling or a fault that needs to go back to the provider.
4. Prove it where it matters
We reconnect the priority devices, test the problem areas again and explain what changed before the visit is wrapped up.
The difference
A Wi-Fi tech from an actual internet provider.
Most technicians can only see half the problem. Here's what changes when the tech and the telco are the same team.
We can see both sides of the modem
As an internet provider with field techs, we test the whole path - network to the furthest room.
One team owns the line and your gear
Because we run the connection and the Wi-Fi, there's no provider to point at - we test the whole path and fix whatever's actually wrong.
If your provider is the problem, that's fixable too
We'll tell you what your address can actually get - and carry the connection ourselves if you want.
Cabling to the textbook | literally
Run by Graham Hand, who teaches telecoms at TAFE NSW and wrote the McGraw-Hill cabling textbook.
Before the technician arrives
A useful fault history saves paid time
Note where the problem happens, which devices are affected and whether it follows a time or weather pattern. Don't reset the router just before the visit unless the connection is unusable - its current state can help us see the fault.
Make the router and NBN equipment accessible and have any provider or Wi-Fi login details you already hold nearby. If a shed, office or upstairs room needs coverage, point that out when booking so cabling and access can be discussed before the clock starts.
Tell us these four things
- The rooms and devices affected
- Whether wired devices have the same problem
- How often it happens and when it started
- Your provider and the equipment already on site
Straight rates, quoted before we start.
On-site is billed by time (inc GST); parts and cabling are quoted first, and quick problems are often solved on the phone free. Full costs - plans, phones, repair, support - are on our pricing page.
On-site visits
- On-site - 60 minA single fix or setup$169.60
- On-site - 90 minInstall + configuration$254.40
- On-site - 120 minMultiple rooms or devices$339.20
Sydney metro · prices include GST.
Internet & Wi-Fi technician - common questions
How much does a Wi-Fi technician cost?
On-site starts at $169.60 for a 60-minute visit (inc GST), with 90 and 120-minute visits for bigger jobs. Most single faults are fixed in the first hour; parts or cabling are quoted first.
Can you fix my internet if I'm with another provider?
Yes - Telstra, Optus, TPG, anyone. And if the fault is on their side, you'll get it in plain English so their helpdesk can't wave you away.
Do I need a new router, or is mine fine?
We'll tell you honestly. Plenty of "slow internet" calls just need the router in a better spot - either way you get the reason, not just a bill.
How quickly can you come out?
Based in Emu Plains, covering Penrith, Western Sydney and the Blue Mountains daily - usually same-day or next business day, and many jobs get triaged over the phone first. Call 1300 458 348.
Can you sort Wi-Fi for a business - warehouse, shop or office?
Yes. Business Wi-Fi means floor or yard coverage, separate guest and staff networks, and cabled, managed access points - we design, cable and support it.
Will a mesh system fix my Wi-Fi dead spots?
Sometimes, but placement and the link between mesh units matter. A cabled access point can be the better answer for difficult layouts, outbuildings or business coverage. We test the site before recommending either.
What determines whether I need a 60, 90 or 120-minute visit?
A single router setup or isolated fault may fit the first hour. Multiple rooms, several devices, mesh configuration, cabling checks or more than one fault need longer. Tell us the symptoms and layout when booking so the visit can be scoped properly.
One local team for the lot
We already look after your tech - we can carry your internet too.
Glue IT is a telco as well as your IT team. Business internet and our nbn plans on the same bill, from the same people who answer the phone. Plans start at $68/mo with no lock-in.
Sick of fighting your internet?
Tell us what it's doing - or not doing. We'll triage it on the phone, and if it needs a visit, a local tech turns up with the right gear to end it.