Helpdesk that answers
Phone, email and remote support from people who already know your setup.
Managed IT services · Penrith & Western Sydney
Managed IT services, run by a local team.
Your IT department, for a flat monthly price per seat - helpdesk, monitoring, patching, security, backups and Microsoft 365, handled by a Penrith crew that turns up in person. Month-to-month, no lock-in, and the same team can carry your internet and phones too.
What "managed" actually means.
A flat monthly price per person, and we monitor, patch and back up continuously - so most problems die quietly before they ever stop work. Run by a local Western Sydney team that carries your internet and phones under the same roof.
Per seat, per month
One flat price per person covered. Predictable, budgetable, no surprise invoices.
Month-to-month
No lock-in contract. We keep the work good or you walk - that's the deal.
Local and on-site
Penrith-based techs across Western Sydney - remote-first, on the road when it matters.
IT + internet + phones
One bill and one accountable team for the whole stack, if you want it.
What's in the service
Everything an IT department does.
The full job - not a dashboard with a call centre bolted on.
Monitoring & patching
Machines, servers and network watched continuously, holes patched before anyone walks through them.
Security & backups
Endpoint protection, email filtering, MFA and backups with restore checks - tested, not hoped.
Microsoft 365, managed
Licensing, mailboxes, Teams, files, new starters and leavers - handled the same day.
Vendor wrangling
Practice software, printers, EFTPOS - we sit on their support line so you don't.
On-site when it matters
A local Penrith tech on the floor for hardware swaps, network faults and fit-outs, fast.
Security runs deeper than one card - MFA, backups, email protection and the Essential Eight get their own page.
How it works, start to steady-state.
Three steps, no drama - and you know the cost before anything is signed.
Free IT review
A written picture of your machines, network, backups, licences and risks. No obligation.
A per-seat plan, quoted straight
From $89/user per month, fixed per person covered. Month-to-month, no lock-in.
Onboarding without drama
We document, monitor, back up and give your team one number to call - usually within a couple of weeks.
Smaller team? Start simpler.
A handful of people who just need someone dependable? Our business IT support page is scaled to fit - same team, same standards.
Managed IT services - common questions
What do managed IT services cost?
A fixed monthly price per seat, set by what your business runs and the cover you need. We quote it straight after a free IT review - month-to-month, no lock-in.
What exactly is a 'seat'?
A person we look after - their computer, accounts, email and support calls. Servers, network gear and shared systems are covered under the plan too, spelled out in the quote.
What's the difference between managed IT and calling someone when things break?
Break-fix means paying by the hour after work has already stopped. Managed IT means we monitor, patch and back up continuously for a flat monthly price, so most problems get fixed before anyone notices.
We already have an IT person - can you work alongside them?
Yes. Plenty of businesses keep an internal person for day-to-day questions and use us for the heavy lifting - monitoring, security, backups, projects and holiday cover.
How is a Western Sydney MSP different from a city one?
Distance. A CBD provider books a visit; being Penrith-based, we drive over - on-site response across Western Sydney in hours, not days.
Can you carry our internet and phones as well?
Yes. Glue IT is a telco as well as an MSP - business nbn, internet with real SLAs and hosted phones on the same bill, so one team owns the whole path.
One local team for the lot
We already look after your tech - we can carry your internet too.
Glue IT is a telco as well as your IT team. Business internet in Western Sydney and our nbn plans on the same bill, from the same people who answer the phone. Plans start at $68/mo with no lock-in.
Find out what managed IT should cost you.
Book the free IT review - a written picture of your setup and a straight per-seat quote, no strings.