Most small businesses end up with their internet from one company and their IT support from another. It seems sensible - until something breaks. Then the split between "the line" and "the network" stops being someone else's org chart and becomes your problem to sort out, usually at the worst possible time.
The blame game
Here's how it plays out when the internet and the IT come from different suppliers.
The internet's down
You call the ISP. They run a line test, say it looks fine their end, and suggest it's your router or your network - call your IT people. So you do. IT says the line's dropping, that's the carrier - call the ISP back. Round and round, while your team sits idle.
Nobody owns the whole picture
The ISP can only see up to the socket. Your IT provider can only see from the router in. Neither has eyes on the full path - line, connection box, router, network, devices - so neither can say for certain where it broke. That gap is where hours get lost.
You become the middleman
You end up relaying messages between two suppliers who've never spoken, translating jargon in both directions, and chasing an outage you didn't cause. It's the worst job in the building, and it's yours by default when the internet and the IT come from different companies.
What changes when one team owns both
Put the connection and the network with the same people and the whole problem shape changes.
One call, one owner
When the same team runs your connection and your network, there's one number to ring and one crew who owns the fault end to end. We check the line, the connection box, the router and the network ourselves - no handoff, no 'that's the other supplier'.
Faults get diagnosed properly
Because we can see the whole path, we can tell you straight away whether it's a carrier fault, your cabling, the router config or a device - and fix the part that's actually broken instead of guessing. Where it is a carrier fault, we chase nbn™ on your behalf.
One bill, sized to you
Your business nbn or business internet, your managed IT, and your phones on a single monthly bill from one local team. No juggling three invoices and three support numbers - and no premium for putting it together.
What it actually costs
This is the part people expect a catch on, and there isn't one. It's the same nbn™ wholesale network whoever you buy from, so bundling your internet with your IT doesn't mean paying a premium. Our nbn plans start at $68/mo with no lock-in, business nbn adds a static IP and priority support without a price hike, and you can add an enhanced SLA only if your site genuinely needs a guaranteed fix-time. You're not paying more - you're removing a supplier, a bill and a whole category of finger-pointing.
What staying split really costs
The real cost isn't on the invoice - it's the double handling every time something breaks, the hours your staff lose while two suppliers argue, and the slow fault resolution when nobody owns the whole path. That's the bill that doesn't show up until the internet goes down mid-morning.
How switching works
If we already look after your IT, adding your internet is straightforward. We check what's available at your address, line up the new service before touching the old one, and handle the changeover with as little downtime as possible - usually a short window on cut-over day, or staged so an uptime-critical site is never fully offline. You keep your number, we configure the router on site, and from then on there's one team to call. See business internet and managed IT support for the detail.