Fair Use & Acceptable Use Policy

Our unlimited data plans are for normal business and personal use. There’s no data cap and no excess-data charge - but ‘unlimited’ doesn’t mean the service may be used in a way that harms the network or other customers. In particular, you agree not to:

• resell, share or on-supply the service to people outside your premises or business without our written agreement;
• run the connection in a way designed purely to generate artificial traffic; or
• use it as a substitute for a wholesale or carrier-grade transit service.

Speeds are typical maximums and aren’t guaranteed - real-world speed depends on the technology at your address, your equipment and network congestion, especially in the busy evening period.

When you use a Glue IT service, you agree to use it lawfully and not to use it to:

• break any law, or send, store or access anything illegal;
• send spam or bulk unsolicited messages, or run phishing, scam or fraudulent activity;
• gain (or try to gain) unauthorised access to any system, or spread malware;
• infringe anyone’s intellectual property or other rights;
• harass, threaten, defame or abuse others; or
• interfere with, damage or place an undue load on our network or a carrier’s network.

You’re responsible for how the service is used by anyone you allow to use it.

If we reasonably believe a service is being used in breach of this policy, we may contact you, ask you to stop, and - for serious, repeated or unlawful breaches - shape, suspend or restrict the service, or in serious cases end it, as set out in your Terms & Conditions. Where we can, we’ll give you reasonable notice first; where we can’t (for example for network security, safety or legal reasons), we may act immediately and tell you as soon as practical.

Not sure whether something’s okay? Just ask - call 1300 458 348 or get in touch. Nothing in this policy takes away your rights under the Australian Consumer Law.