POS & back office
We work alongside your POS - Bepoz, H&L/SwiftPOS, Lightspeed, Square and more - and pick up the phone when POS and ISP start blaming each other.
Pubs, clubs & venues · Penrith & Western Sydney
One team that manages everything your venue runs on.
Friday night, the EFTPOS drops and every supplier blames the other. We're the one number that owns the whole problem - internet, network, Wi-Fi, phones, cabling, back-office IT and the security around it.
Book a venue walk-throughCall 1300 458 348
A free on-site look at what your venue runs - and where it's one fault from a bad night.
5.0 on Google20+ years serving Penrith & Western SydneyOwner-operated - you deal with GrahamRead our reviews
Everything in a venue, one accountable team.
A venue runs more systems than most offices - usually held together by five or six suppliers who've never met. Here's the stack, one piece at a time.
EFTPOS that stays up
Rock-solid connectivity under every payment terminal - and one number the moment one drops.
The gaming room's network
The cabling and network around your gaming system, built and segmented properly. Your tech keeps the machines.
CCTV & compliance footage
Cameras designed around your licence conditions - cabled, networked and kept recording for the incident report.
Doors, intercoms & automation
Access control, intercoms, building automation, and point-to-point wireless out to the shed or overflow car park.
Guest & staff Wi-Fi
Separate VLANs - guest, staff and till never share a lane, and no shared password on a chalkboard.
Phones that suit a venue
Hosted voice and hunt groups so bar, bistro, office and functions each answer the right calls - number ported across.
Business-grade internet
Business nbn with enhanced SLAs, sized for POS, gaming, CCTV and a full house at once.
Back-office IT & Microsoft 365
Office PCs, email, rosters, membership systems and backups - managed, patched and recoverable.
The reality
What breaks in a venue, and what it costs.
Venue technology rarely fails big. It fails as a payment terminal dropping mid-service, a POS screen losing its server while the queue builds, guest Wi-Fi folding when the function room fills, a switch cooking in a cupboard nobody has opened since the install. Each one costs the same way: staff improvise, the till slows, and sales that were about to happen simply don't. Venues don't lose technology money in one hit - they lose it in twenty-minute outages on the nights that pay for the quiet ones.
The blame triangle
EFTPOS drops. The POS vendor blames the network, the internet provider's line test comes back clean, and the venue holds the phone in the middle of service. We run the network both of them plug into, so we can see which side failed - and chase that vendor with evidence while your staff get back to pouring.
Work that fits around trade
An office reboots a switch at lunch and nobody notices. In a venue, the tills, the tabs and the bookings screen die together - so disruptive work is planned like a function: patching in dead hours, cutovers staged for a Tuesday morning with a rollback ready, whoever runs the floor briefed first. Doing it while you are closed is simply part of the work.
Built for staff who leave
Hospitality turns over, and every departure is a security event when a venue runs on shared logins - one POS admin PIN everyone knows, one camera password on a note behind the bar, one office PC never locked. We set access up per person: each starter gets their own logins, each leaver is switched off, and nothing needs re-issuing to everyone else.
Kit that survives the building
Venue comms rarely get a server room. The switch shares a cupboard with the glass washer, the access point cops steam off the pass, and half the cabling was left behind by suppliers nobody remembers. We mount it, label it, ventilate it, and put a UPS under the core.
The foundation
Built on proper cabling.
Venue tech fails at the cable layer first. Glue IT is run by Graham Hand, who teaches the cabling trade at TAFE NSW and wrote the McGraw-Hill textbook on it.
Every run terminated, tested and labelled; every network segmented so gaming, CCTV, POS and guest Wi-Fi never share a lane - a security control as much as a performance one.
The connection
Internet your tills can rely on.
One connection carries the tills, cameras, music and a room full of phones. We supply business nbn plans sized for the peak, with an enhanced SLA dropping fault-fix targets from 12 hours to 4 - and we chase carrier faults for you. 4G/5G failover on the Telstra wholesale network keeps the tills up if the line drops.
The gaming room
The gaming floor is its own network - and has to be.
The bistro can ride out a slow patch. A gaming room cannot - when its links drop, the floor stops earning by the minute. So the room is treated differently: its own network segment, cabled and separated so a busy guest Wi-Fi or a bistro POS fault never touches it, sized and given failover for the systems that cannot go quiet.
Cameras over the floor and the cash handling points are typically written into a venue's licence conditions rather than left to preference, so coverage gets designed to the conditions you hold, not to a generic layout. Nothing in the room changes during trade: gaming-side network work runs in closed hours with your gaming tech in the loop. The machines and their monitoring stay with the licensed tech - the cabling and network underneath them is ours, built so it is never the weak link.
The differentiator
Security is part of the package, not an extra.
A venue's compliance load is a condition of trading: licence CCTV conditions, AUSTRAC obligations, member data privacy law covers.
We cover the back office - backups, MFA, patching, phishing protection - and design, cable and install the physical side: CCTV to your licence conditions, intercoms and access control on Inner Range Integriti and Bosch Solution 6000 - with the legacy systems earlier installers left behind integrated rather than ripped out - automation and point-to-point wireless. Full detail on the security page.
The phones
Phones that match how a venue works.
Hosted voice with hunt groups puts handsets where the work is - bar, bistro, office, gaming lounge - and your existing number ports across without dropping a call.
How the package works
Three steps, no rip-out.
The walk-through
We walk the venue and map every system, supplier and single point of failure.
One plan, one bill
A written plan - what we take over, what stays with your vendors - on one monthly bill, no lock-in.
One number that answers
Anything breaks, you ring us. We fix what's ours and manage the vendor when it's theirs.
Groups
Three venues is not three of one venue.
One site can be run on memory. By three or five, technology either standardises or sprawls - a different router at each venue, a different layout, different passwords, every fault a fresh investigation. For groups we build to a pattern: same network design, same naming, same kit where the buildings allow it, one documentation set, one crew that knows every site. A fix worked out at one venue applies straight to the next; a new site or acquisition is fitted out to the standard already running elsewhere. Head office deals with one supplier across the estate - not a drawer of unrelated invoices.
Who it's for.
Pour drinks, serve meals or run a floor and the stack is the same shape - only the scale changes.
- Pubs & hotels
- Registered clubs
- RSL clubs
- Bowling clubs
- Golf clubs
- Function venues
- Cafés & restaurants
Penrith and Western Sydney are club heartland, and venue work is van work - twenty minutes away beats a CBD helpdesk every Friday.
The proof
Venues on our books.
Working pubs, hotels, restaurants and accommodation across Penrith, Western Sydney and the Blue Mountains - running day to day on networks, cameras and connections we built, manage or both. A fair few are up the hill: what changes up there is on our Blue Mountains page.
Briscoe Hotel Group
Penrith Hotel
Penrith
Overlander Hotel
Metropole Hotel
Katoomba
Echo Point Villas
Katoomba
Montblu
Conservation Hut
Wentworth Falls
2773 Glenbrook
Laughing Boy
Venue IT & security - common questions
Do we have to change POS or gaming vendors to use you?
No. We manage the network and cabling your systems run on, and deal with your vendor's support line when their side breaks. Keep the vendors that work.
Can you take over just the internet or just the security first?
Yes - most venues start where it hurts: internet and network for EFTPOS dropouts, CCTV and compliance ahead of a licence inspection. The rest follows when you're ready.
Do you work on gaming machine networks?
We work on the venue network and cabling your gaming infrastructure depends on, done to standard and segmented. The machines and monitoring stay with your licensed gaming tech.
What does CCTV for a licensed venue need to cover?
Your liquor licence conditions set the terms - entries, exits, bars and problem areas, retention periods, and vision that works when police or L&GNSW ask. We design to your conditions and coordinate licensed installers where required.
What does the venue package cost?
Quoted per venue after the walk-through - a one-bar bowlo and a three-floor club with a gaming room aren't the same job. Written, itemised, billed monthly, no lock-in.
Which areas do you service?
Penrith and Western Sydney is home turf - St Marys to Springwood - plus the Blue Mountains. Venue work is on-site, so local means response time on a Friday night.
When does disruptive work get done?
Outside trade. Routine patching happens when the venue is shut, and anything riskier - a switch swap, a POS network change, gaming-room cabling - gets a booked window, a rollback plan and a briefed duty manager. The aim is that trade never notices us.
Staff come and go constantly - how is access handled?
Per person, not per venue. A new starter is set up with their own logins for what their role needs, and a leaver is switched off without resetting shared passwords across the venue, because we design the shared passwords out.
We run more than one venue. How does that work?
Each site is quoted in its own right, but built to the group's standard. Whichever venue calls, it reaches the same team, and whoever answers already knows that site's layout without asking someone to describe it. When a venue is added or acquired, we survey what is there, keep what is worth keeping and bring the rest up to the standard the other sites already run.
One local team for the lot
One bill. One number that answers on a Friday night.
The team that runs your network can carry the internet too - business nbn plans and business internet with real SLAs - from $68/mo, no lock-in - on the same bill as the IT, phones and security. No blame loop left to fall into.
Book the venue walk-through.
Free, on-site, no obligation - we map every system and supplier, and tell you where the next bad Friday night is hiding.