Legal & policies
Legal documents and policies
Everything that governs your Glue IT service, in plain English - your plan terms, pricing summaries, privacy, support and how to get help. All GST-inclusive and written to Australian telco standards.
Customer safety
Family & domestic violence support
How we keep you connected and protect your privacy - with safe ways to contact us. In an emergency, call 000.
Critical Information Summaries
Plain-English plan summaries | what's included, the price, and the key terms.
Read documentTerms of Service
The agreement between you and Glue IT for our telco and IT services.
Read documentFair Use & Acceptable Use
How our plans and services may be used | and what isn't allowed.
Read documentPrivacy Policy
How we collect, use, store and protect your personal information.
Read documentPayment Assistance & Hardship
Trouble paying a bill? How we help you stay connected.
Read documentComplaints & the TIO
How to raise a complaint and reach the Telecommunications Industry Ombudsman.
Read documentProvided by Glue IT, a registered business name of Graham Peter Hand (ABN 69 317 210 850, registered for GST), Penrith NSW 2750. Questions? Call 1300 458 348.