Helpdesk & support
Real people who know your setup - phone, email or remote - not a ticket lost in a queue.
- Phone, email and remote support
- On-site visits across Western Sydney
- New-starter setup and staff offboarding
Business IT support · Penrith · Western Sydney
Managed IT support, so you don't need IT in-house.
Glue IT looks after your computers, network, email and security so your team can get on with the work. One local Penrith crew that monitors your systems, fixes what breaks, and actually picks up the phone when you call.
Managed IT for small business.
Can't justify a full-time IT person but can't afford downtime? We become your IT department for a fraction of the cost - monitoring your systems, fixing what breaks, and handling phones, internet and cabling too, so it's one supplier to call, not five.
We become your IT department
No hiring, no training, no HR - just IT that's handled.
Proactive, not just reactive
We watch your systems and head off problems before they stop work.
One supplier, not five
IT, phones, internet and cabling from a single local team.
Real people who answer
Penrith-based techs who know your setup - not a faceless hotline.
What's covered
Everything that keeps you working.
Support scales to what you need - from a handful of machines to a multi-site network.
Monitoring & maintenance
We watch your machines, servers and network so small problems get caught before they stop work.
- Proactive monitoring of devices and network
- OS and application patching
- Disk, performance and health checks
Security & backups
Practical protection sized to your business, with a backup you can actually restore from.
- Endpoint protection across devices
- Email security, spam and phishing filtering
- SPF, DKIM and DMARC to stop domain spoofing
- Backup setup with restore checks
Hardware & networks
We supply, set up and support the kit that runs your office - and run the cabling too.
- Business computers, laptops and mini-PCs
- Routers, switches, UniFi Wi-Fi and UPS
- Structured cabling and fibre by licensed techs
Email & Microsoft 365
Email, files and identities looked after under one roof, migrations included.
- Microsoft 365 licensing and setup
- Mailbox and email migrations
- Shared files, calendars and Teams
- User accounts, permissions and offboarding
Bigger team after the full per-seat model? See managed IT services. And security - backups, MFA, CCTV and the Essential Eight - has its own page: business security.
Support that answers
Local support that picks up.
Because Glue IT is local and small, you reach a person who already knows your business - not a call queue in another state. We agree a support standard that suits how you run, then hold to it.
Who we help
Built for Western Sydney business.
Different tools, same goal - systems that stay up so you can serve your customers.
Offices & professional services
Accountants, legal and consultancies needing reliable machines, secure email and files.
Trades & construction
Mobiles, quoting software and a small office network that just works.
Retail & hospitality
EFTPOS, Wi-Fi and point-of-sale that can't afford to drop out.
Warehousing & logistics
Scanners, signage and networking across a big floor, plus the cabling.
Medical & allied health
Dependable systems, secure patient data and trusted email.
Home offices & small teams
IT done properly, without hiring someone in-house to run it.
Run a pub or club? The venue stack - POS, gaming network, CCTV, Wi-Fi, phones - gets its own page: IT, internet & security for pubs and clubs. Or see all the industries we support.
Service area
On the ground across Penrith & Western Sydney.
Based in Penrith, on site across the west. For phones, internet, hosting and remote IT, we support businesses Australia-wide.
- Penrith & St Marys
- Blue Mountains
- Hawkesbury
- The Hills
- Blacktown & Parramatta
- Greater Sydney
Part of your whole tech stack.
Managed IT works best when the rest of your setup comes from the same team. Glue IT is a registered business name of Graham Peter Hand (ABN 69 317 210 850), Penrith NSW.
One local team for the lot
We already look after your tech - we can carry your internet too.
Glue IT is a telco as well as your IT team. Business internet in Western Sydney and our nbn plans on the same bill, from the same people who answer the phone. Plans start at $68/mo with no lock-in.
Let's take IT off your plate.
Book a free IT review. We'll find what's slowing you down or leaving you exposed, and show you what we'd do about it.