Support
IT Support
Glue IT provides reliable remote IT support for both contract and non-contract customers. Whether you need one-off break-fix assistance or ongoing support for your business systems, our team can help resolve issues quickly and efficiently.
Remote IT Support for Business and Home Users
We make remote support simple. If you are experiencing computer issues, software problems, or need technical assistance, Glue IT can connect securely to your device and provide support without the need for an on-site visit.
Support is available for both existing support customers and casual break-fix enquiries.
Contract Customers
Contract customers can access ongoing remote support for approved devices and systems. This includes attended and unattended remote access options where applicable.
Non-Contract Customers
Support is also available for non-contract customers on a break-fix basis.
Break-fix support rate: $90 per hour, charged on a timed rate basis.
Support Options
Windows Remote Support
Quick Connect Support
For one-time remote assistance on a Windows PC, we use AnyDesk Quick Connect.
This option is ideal for:
- One-time support sessions
- Personal computers
- Users who need attended remote assistance
Click the link, download the installer, and run the program. A Glue IT technician can then connect securely to assist you during the session.
Download Windows Quick ConnectMac Remote Support
Hosted Remote Support
For Mac devices, AnyDesk Host can be used to provide unattended remote access where required.
This option is designed for:
- Contracted customers
- Ongoing support requirements
- Devices that may need repeat remote access
This software installs on your computer and allows secure remote access using password authentication.
Download Mac Support ClientUnattended Access for Contract Customers
For contracted customers, unattended access can be set up on both Mac and PC devices. This allows Glue IT to provide support more efficiently when approved, using secure password-protected remote access.
This is especially useful for:
- Managed support customers
- Staff working remotely
- Businesses requiring regular assistance
- Faster response times for technical issues
Why Choose Glue IT for IT Support?
Remote support for Windows and Mac
Support for contract and non-contract customers
Secure access using trusted remote support software
Fast assistance without waiting for an on-site visit
Practical support for business and personal devices
Need Help Now?
If you need IT support, Glue IT is here to help. Whether it is a one-off issue or ongoing support for your business, we can provide secure and reliable remote assistance.
Contact Glue IT TodayOPTIONS
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Support is available to both contract and non contract customers. Break fix support is available and charged on timed rate of $90 per hour. Anydesk is used to remotely support individuals. Quick connect allows for One time access to your Personal Computer. Click Link and run the installer |
Anydesk Host is used for Unattended access to your computer to allow for remote support. This type of access installs the Host on your personal computer and allows remote access using password authentication. This software download is available for Mac and PC, it is designed for use with contracted customers. Click Link and run the installer |
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